Privacy Policy
Home Care Angels (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our clients, their families, employees, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, in compliance with California law, including the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
We may collect the following types of personal information:
-
Contact Information: Name, address, phone number, email
-
Demographic Information: Age, gender, language preferences
-
Service-Related Information: Details about requested services, care plans, schedules
-
Payment/Billing Information: Payment method, billing address
-
Website Usage Data: IP address, browser type, interaction with our site (through cookies or analytics tools)
We only collect information that is necessary to provide our services, respond to inquiries, improve our website, and comply with legal obligations.
How We Use Your Information
We use the information we collect for the following purposes:
-
To provide non-medical home care services
-
To schedule consultations and respond to inquiries
-
For internal record-keeping and billing
-
To improve our services and website
-
To comply with legal and regulatory requirements
How We Share Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
-
With caregivers or staff, only as necessary to deliver services
-
With third-party vendors for billing or scheduling support (under confidentiality agreements)
-
When required by law, such as for legal investigations or to comply with court orders
Your Rights Under the CCPA
If you are a California resident, you have the following rights:
Right to know what personal information we collect and how we use it
Right to access the personal information we have about you
Right to request deletion of your personal information
Right to non-discrimination for exercising your privacy rights
HIPAA Privacy Notice
As a provider of home care services, we may handle Protected Health Information (PHI) in accordance with HIPAA. PHI includes information about a client’s health condition or care needs that we may receive in the course of providing services. We safeguard this information as follows:
We only collect PHI that is necessary for planning and delivering appropriate non-medical care.
PHI is stored securely and only shared with authorized personnel or entities involved in the client’s care.
All staff members are trained on HIPAA compliance and are required to uphold confidentiality standards.
Our website may use cookies or analytics tools to improve your browsing experience. You can choose to disable cookies through your browser settings, but doing so may affect some website functionality.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.